From Publisher to
UX Researcher

Jenny Featherson

User Researcher at Sigma

Jenny Featherson

What’s your career background?

I had a few different roles in my previous company including publisher, project manager and business analyst. I was often speaking to product users and practicing UX principles without realising that UX was an industry in its own right.

What interested you about UX?

I think it brings together my skills and interests. I’m naturally analytic and also creative. I genuinely care about people, I care about details and about making things better.

UX brings elements of design, problem solving and human psychology together and it’s fascinating stuff.

Why did you choose the Professional Diploma in UX?

I felt like I had some UX experience from my previous role but I had no official UX job title. I had been looking at UX jobs online and so much of it was off-putting because it sounded like you needed a million things.

I thought this course would help me get recognised as somebody with a certain level of skill in UX and differentiate me from other people applying for jobs. And it did.

Since completing the course, how has your career progressed?

I now work as a user experience researcher at a company called Sigma. It’s my job to plan and carry out various user engagement techniques and to communicate findings to clients and wider project teams. I also assist with expert reviews, helping to identify potential UX issues and opportunities.

Would you recommend the course to others? Why?

Yes, I would tell them to go for it, I think it is very reasonably priced when you look at the value you get from the course.

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